l m only 18 so I m not too familiar with these things, but long story short, someone took 400$ from my checkings and savings account. My bank statement said the transactions happened on 1/6 and 1/7, but I didn t find out until late Saturday night (1/7), so I couldn t call the bank because they were closed. Even
l m only 18 so I m not too familiar with these things, but long story short, someone took 400$ from my checkings and savings account. My bank statement said the transactions happened on 1/6 and 1/7, but I didn t find out until late Saturday night (1/7), so I couldn t call the bank because they were closed. Even though I did cancel my card immediately, I still have to wait until Monday morning to tell my bank what happened. Will they reimburse my money ? or did I take too long to notify them ?
Aeja: File a Fraud Claim with the bank on Monday: you generally have 60 days to file, so you're no worse off between today and Monday.
File a police report: The bank will generally require that to authenticate the legitimacy if your claim.
The bank will then handle the details of the investigation to make it as smooth as possible for you. Banks have some of the most sophisticated anti fraud protocol, so rest assured that you're in good hands. They'll have you fill out some paperwork, and help with any possible leads.
Think of anyone that you may have given account info to, like a waiter, cashier, online scam, etc. If the transaction was done as a withdrawal at a branch, then the branch will have video, so they may ask at some point for your help in identifying someone on the video.
The normal payout (at least in United States where I worked) is they'll provide you what's called "provisional credit" for the funds within 10 business days; essentially meaning they'll credit your account in good faith as a courtesy pending the final review of the claim. They'll then have an additional 60 days to review to find cause for withdrawing the funds back out.
Most of these small cases though are done by very unsophisticated thieves though, so they should be able to find the source well within that 60 day timeframe.
THE GOOD NEWS for you is that as long as you weren't negligible, you'll get your money credited back whether the bank is able to retrieve the money from the thief or not.
If it's a waiter for instance and they stole your account information off of a check you wrote, and then went into a branch with your number to do a withdrawal (many banks have a $250 minimum withdrawal before they trigger a required ID, so two separate $200 withdrawals would fall under that) that's still nothing negligible on your end. You'd get your money credited back on that, and the bank would take the $400 withdrawal as a corporate loss. Same goes for if you mail in a check for a bill and a rogue employee steals your info, if someone steals your bank statement, etc.
Now if you were "negligible," with your account security and they were unable to recoup the funds, then they may pull back the provisional credit. So think if you've fallen for any online scams, if you left your online banking open on any devices that are part of a shared online network, have any close family/friends that you may have granted access to (even unknowingly), etc. you should start thinking about that.
So anyway, provisional credit within 10 days. Just cooperate with their investigation. Most of these work out in the accountholder's favor, so without knowing the details of your specific situation, I'd still say you have a better than 50/50 shot to get back the funds from the bank. Even if you don't from the bank though, at least their investigation should be able to tell you exactly who the perpetrator was, so you can sue them in small claims court to collect directly from them.
Hope that helps.
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Go in on Monday and talk to them about the theft. They should reimburse you. Take any documentation with you (print out the statements or such).
< so I couldn t call the bank because they were closed >
If you look on the back of your card, there is an 800 number. Call it.